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1.1 Course Description
1.2 National Guideline for Patient Safety Incident Reporting and Learning
1.3 Serious Clinical Adverse Events Checklist
1.4 Disclosure Culture Assessment Tool
1.5 Serious Clinical Adverse Events Work Plan
1.6 Improving Root Cause Analyses and Actions to Prevent Harm
1.7 National Quality Improvement Guide
2.1 The Science of Patient Safety
2.2 The Science of Patient Safety
2.3 Quiz
3.1 Systems Thinking and Design
3.2 Systems Thinking and Design
3.3 Quiz
4.1 Responding to AEs Part 1
4.2 Importance of Communication
4.3 Responding to AEs Part 2
4.4 Case Scenario_Aanesthetic Drug Reaction
4.5 Provide Immediate Care
4.6 Misinformation & Lack of Communication
4.7 Communicating Disappointing Outcomes
4.8 Responding to AEs Part 3
4.9 Making reporting a regular activity
4.10 Responding to AEs Part 4
4.11 To Sue or Not to Sue
4.12 Responding to adverse events
4.13 Quiz
5.1 The 2nd Victim_Part 1
5.2 Healing Process After Error
5.3 From Tragedy to Systems Improvement
5,4 The 2nd Victim_Part 2
5.5 How Are You Feeling
5.6 The 2nd Victim_Part 3
5.7 Support HCWs in Distress
5.8 The Second Victim
5.9 Quiz
6.1 Root Cause Analysis
6.2 5 Whys
6.3 Root Casue Analysis
6.4 Process Mapping
6.5 Learning From Errors
6.6 Quiz
7.1 Safety Culture - How to?
7.2 Safety Culture
8.1 Guideline for PSI Reporting and Learning
8.2 National Guideline for Patient Safety Incident Reporting and Learning
9.1 What is QI
9.2 The QI Process Outline Presentation
9.3 The QI Process Outline
10.1 Drama: Just An Ordinary Day...
10.2 Case Analysis: Learning from Error
10.3 Reflection Question
10.4 Standard Operatiing Procedures
10.5 Reflection Question
10.6 Ensuring Valid Up-to-date Training
10.7 Reflection Question
10.8 Communication & Team Work
10.9 Refection Question
10.10 Medicine Labelling and Accurate Medical Records
10.11 Reflection Question
10.12 Patient's Involvement and Perspective
10.13 Reflection Questions
11.1 Feedback Survey
12.1 Your take home message with Sr Liam Donaldson - Word Alliance for Patient Safety
Dembe Denise
Great
Great presentation
Motumi
Adverse Event Risk Management
None
Phumzile Nokwazi
Excellent
Excellent
Geetha
Good
Good
Thembela
Excellent
Very relevant for every health care provider, I enjoyed every module, video and quiz, I'm grateful that I did justice to myself, doing the course, excellent
Kalemani
No need
The text is complete
Ndileka Monica
Very informative
Very informative and encouraging us not to cover up patient safety incidents if we want them not to be repeated. Again to attend to near misses will help avoid adverse events
Fihliwe Elizabeth
Very excellent
It is an eye opener the drama was very excellent it makes sense in real hospital environment
Zulnolla
Adverse event management
Very good course, was a very good eye opening and knowledgeable course.
Lynette
To the point
Was comprehensive. Had good viuals of examples